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Reviews for First Direct

Average User Review Ratings for All products

Service Rating
4.9
Value Rating
3.7
Overall Rating
4.4
Recommend?
100 %


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Service: Current Account Product: 1st Account

Review by gba123 submitted on 13 March 2013

Likes: Avaialble online and by phone. They are trained well and know when to advise/sell.

Dislikes: None, except no interest

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Service: Current Account Product: 1st Account

Review by webwiz submitted on 29 January 2011

Likes: Best service level of any UK bank

Dislikes: Not really but see below

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I have been with them for over 18 years. Recently they have started to lose the plot just slightly, but I suspect that this is because their parent, HSBC, have started to take more of an interest due to their success and may have begun interfering in their marketing. They introduced a £10 a month charge, but at the same time made it effectively voluntary because they will waive it if you open a savings account with £1 in it! I wonder if this was HSBC testing the water? They also stopped paying interest on the current account and their savings account rates are not the best.

So, provided you avoid the monthly charge and keep any savings elsewhere you can enjoy the very best in customer service just for the opportunity cost of the interest on your average balance which you could get elsewhere. For most people this will be minimal, eg with an average balance of £500 you would be losing the opportunity of about £10 a year in interest.

Service: Current Account Product: 1st Account

Review by chasingrainbows submitted on 11 November 2010

Likes: Very helpful

Dislikes: None so far

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We've used First Direct for our current account over the last five years, so far their service has been excellent. Most things can be done online, but their call centre is very helpful and efficient when required. We could earn interest and get some freebies by switching to another bank, but the service is so good we're staying put.

Service: Borrowing (Mortgage) Product: Offset Mortgage

Review by poshjosh submitted on 04 August 2010

Likes: Good call centre, low rate

Dislikes: Not the very cheapest rate on the market

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Have used a First Direct offset mortgage for the last 6 years and its been great. The rate was competitive when I started out and then moved to base rate + 1%, which has been wonderful. I know someone with base + 0.75% via another bank but this is still pretty good.

Theres been little need to contact First Direct, but when Ihavetheir call centre has been excellent. Far better than other banks I've dealt with.

Finally, if you have savings and a mortgage then offset is the way to go, I haven't paid tax on my savings for 6 years now!

Service: Current Account Product: 1st Account

Review by thomas submitted on 12 May 2010

Likes: Great phone banking 24/7 speak to real people

Dislikes: No recedit interest

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Been a customer of First Direct for 11 years, and I must say it does not matter at what time of day or night you call them they are just great. Professional and give you confidence that your request will be done (and done correctly).
Having said that, I dont call them much these days, its mostly internet banking. Its simple and easy to use.

The bad points are the interet rates, a big zero % for the current account and the savings accounts I recall were 0.05%.... which again is nothing more than zero.
Best to keep the savings elsewhere as its easy to switch money with other places using faster payments, almost instant.

I know I'm very hard to please, so giving them top marks is a rare, very rare moment from me!

Service: Borrowing (Mortgage) Product: Offset Mortgage

Review by nomad submitted on 28 October 2009

Likes: Rate is ok. Excellent service. Offset mortgage very tax efficient.

Dislikes: Lower rates currently available elsewhere.

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Have had the mortgage for over five years and the 'offset' has definitely saved me tax on my savings. The few times I've need help the UK call centre has been very helpful and efficient.

The only downside is that the rate is not currently the most competitive, although it's not too bad.

Service: Current Account Product: 1st Account

Review by serendipity submitted on 15 October 2009

Likes: Does what it says on the tin, friendly & efficient UK call centre.

Dislikes: Pays no interest, £10 monthly fee if average monthly balance below £1,500.

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Recommended?

Had the account several years and service has been excellent. The UK based call centre is very friendly and efficient, far better than any overseas call centre I've dealt with. Most transactions can also be carried out very easily online.

Cheques can be paid in at HSBC branches (First Direct's parent company) and they're a member of the Faster Payments Service (FPS), whicg means free same day transfers with other member banks.

Only downsides I've come across are no interest and a £10 monthly fee if you don't pay in, or have an average balance of, £1,500 per month.

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